Return and Refund Policy
Thank you for shopping with us!
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 7-day return and refund policy from the date of delivery.
Timeframe: Returns must be requested within 7 days of receiving your order.
Condition: Items must be unused, in original packaging, and in the same condition as received.
Proof of Purchase: A valid receipt or order number is required.
Perishable goods, personalized/custom-made items, and products marked as "final sale."
Contact our customer service at kpg@kpgbeauty.com within 7 days to initiate a return.
Once approved, return the item(s) with all original tags and packaging.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
Refunds will be processed within 5-7 business days after receiving and inspecting the returned item.
Original shipping fees are non-refundable unless the return is due to our mistake.
Refunds will be issued to the original payment method.
Exchanges are subject to product availability. Contact us for assistance.
If you receive a damaged or incorrect item, notify us immediately for a replacement or refund.
Contact Us:
For any questions, email kpg@kpgbeauty.com.
Note: This policy applies only to purchases made directly through our official store.
Ethically sourced with responsible pricing.
We source products exclusively from brands and their authorized distributors.
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Driven by a customer-obsessed culture, we evolve with your needs.
